How do I find the correct part for my vehicle?
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You can search by your vehicle make, model, year and part type using our website search and categories. If you are unsure, contact our team with your vehicle details and VIN and we will help you confirm the correct part before ordering.
Do you deliver Australia-wide?
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Yes, Aussie Car Parts ships to all states and territories across Australia. Delivery times may vary depending on your location and the items ordered.
How long will my order take to arrive?
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Most orders are dispatched within 1–2 business days. Metro areas usually receive delivery within 2–5 business days, while regional areas may take longer.
Can I pick up my order?
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At this time we are an online-only store and do not offer local pickup. All orders are shipped directly to your address.
What payment methods do you accept?
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We accept major credit and debit cards, PayPal and other secure payment methods displayed during checkout.
What if the part I ordered does not fit my vehicle?
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If the part does not fit and we confirmed compatibility before purchase, we will arrange a replacement or refund. If you ordered without confirming fitment, the return may be treated as a change of mind return.
Can I return a product if I change my mind?
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Yes, most unused and unopened items can be returned within 30 days of delivery. Return shipping costs and any applicable restocking fees are the responsibility of the customer.
Are there any products that cannot be returned?
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Yes. Special order items, installed or used parts, opened electrical items, clearance products, hazardous goods and gift cards cannot usually be returned unless they are faulty.
What should I do if my order arrives damaged or incorrect?
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Please contact us within 7 days of receiving your order and provide your order number and clear photos of the item and packaging. We will arrange a replacement, repair or refund as quickly as possible.
How do I track my order?
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Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can follow your delivery.
Do your products come with a warranty?
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Many of our products are covered by a manufacturer warranty. Warranty periods vary depending on the product and brand. Please contact us if you need specific warranty information.
Can I cancel or change my order after placing it?
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Orders can usually be changed or cancelled if they have not yet been dispatched. Please contact us as soon as possible and we will do our best to assist.
Do you sell genuine and aftermarket parts?
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Yes, we offer both genuine and high-quality aftermarket parts from trusted brands so you can choose the option that best suits your budget and needs.
How can I contact Aussie Car Parts?
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You can contact us through our website contact form, by email or by phone during business hours. We are always happy to help with product and fitment questions.
